Last updated: September 2026
1. Our Commitment
At Cystal Shower Doors LLC, your satisfaction matters. Because our work involves custom-measured glass and scheduled labor, this Refund Policy explains how deposits, cancellations, and warranty issues are handled — before you ever sign or pay.
2. Free Estimates
All estimates and on-site measurements within our service area are free. You are never charged for a quote unless we both agree in writing to a design or trip fee in advance.
3. Deposits
- Most installation projects require a deposit (typically 40–50% of the quoted price) to order custom glass and reserve your installation date.
- Small repairs (typically $300–$600) are usually paid in full upon completion, with no deposit required.
- Your written quote or work agreement will always state the exact deposit amount before you pay.
4. Cancellation & Refunds
- Before custom glass is ordered: you may cancel for a full refund of your deposit, no questions asked.
- After custom glass is ordered but before installation: the glass portion of your deposit becomes non-refundable (custom tempered glass cannot be returned to the fabricator). Any remaining labor portion will be refunded.
- After installation is complete: services are considered delivered. Concerns are handled under our workmanship warranty (Section 6) rather than refunds.
- To cancel, call (863) 758-0807 or email info@cystalshowerdoors.us. Refunds are issued to the original payment method within 7–10 business days.
5. Rescheduling
Need to move your appointment? Contact us at least 24 hours in advance and we will reschedule at no charge. Missed appointments without notice may incur a trip fee, which will be communicated in advance.
6. Workmanship Warranty (Instead of Refunds)
If anything we installed leaks, loosens, fogs due to seal failure, or misaligns under normal residential use within the warranty period stated in your agreement, we will return and correct it at no additional labor charge. Warranty covers our labor and installation; manufacturer defects are handled through the product manufacturer's warranty, which we will help you claim.
7. What Is Not Covered
- Damage from misuse, accidents, harsh chemicals, or unauthorized modifications
- Normal wear of consumable seals/sweeps beyond the warranty period
- Pre-existing structural, plumbing, or tile issues outside our scope of work
- Color or texture variation in natural stone/tile surrounding our installation
8. How to Request a Refund or Warranty Visit
Contact us with your name, project address, and invoice or quote number:
Cystal Shower Doors LLC
4074 Old Mill Rd, Haines City, FL 33844
Phone: (863) 758-0807
Email: info@cystalshowerdoors.us
We aim to acknowledge every request within one business day and resolve it fairly and promptly.